Apple App Store
Support for iPhone and iPad apps, including account issues, app testing, bug fixes, TestFlight builds, App Store updates and release support.
Developer: stepholt-ltd
Stepholt App Support
Android and Apple app support from the team behind your app.
Support for every app published or managed by Stepholt. Report a bug, get help with your account, ask a question or request an improvement across iPhone, iPad and Android.
Apple Developerstepholt-ltd
Google Play DeveloperStepholt
How we can help
Support for the app, the account and the experience around it.
Whether something has stopped working or you simply need help finding the right feature, send us the details and the Stepholt team will investigate.
Account & login support
Help with signing in, account access, permissions, subscriptions and member-only areas.
Bug reports & crashes
Report unexpected errors, app crashes, loading problems or features that are not behaving correctly.
Notifications & updates
Support with push notifications, app updates, content changes and newly released features.
Apple & Android
Supporting apps across both major platforms.
Stepholt manages app support from the user experience through to testing, native builds, store submissions and post-release improvements.
Google Play
Support across Android phones and tablets, including compatibility issues, testing, release builds, Google Play updates and staged rollouts.
Developer: Stepholt
Every app we support
One support route across the complete Stepholt app portfolio.
Use this page for all Stepholt-managed apps, whether the app belongs to a business, membership, creator, community, event or internal team.
Membership apps
Community apps
Business apps
Event apps
Marketplace apps
Booking apps
Creator apps
Internal team apps
The support process
A clear route from problem to resolution.
Good support starts with useful detail. We will investigate the issue, explain what is happening and keep the fix proportionate to the problem.
Tell us what happened
Send the app name, device, platform and a clear description. A screenshot or short screen recording helps us investigate faster.
We reproduce the issue
The Stepholt team checks the account, app version, device conditions and connected services to identify the cause.
We fix or guide you
We will explain the next step, provide a workaround where possible, or prepare and test an app update when a code change is needed.
Store update where required
Updates are submitted to Apple and Google when necessary. Store review and rollout times remain controlled by each platform.
Contact app support
Tell us what is happening.
Please include as much detail as possible. Device information and a screenshot or short screen recording can help us reproduce the issue much faster.
Never send your passwordWe will never ask you to include a password in a support request.
Optional attachmentUpload one JPG, PNG, WebP, HEIC, PDF, MP4 or MOV file up to 20MB.
Choose urgency carefullyUse urgent only where the app is unusable or a critical function is unavailable.
Frequently asked questions
App support questions.
This page supports all Android and Apple apps published or managed by Stepholt, including marketplace apps, standalone branded apps, membership apps, community apps and customer apps.
Include the app name, device model, Apple or Android version, the action you were taking, what you expected to happen and what happened instead. Screenshots or screen recordings are especially useful.
Submit the email address connected to your account and the app name, but never send your password. We can check your access, permissions and account status safely.
Requests are reviewed according to their impact. Issues that make an app unusable are prioritised, while general questions and improvement requests are handled through the normal support queue.
Yes. Choose Feature request as the issue type and explain what you would like the app to do. We will review whether it is included in your current support plan or needs a separate estimate.
Yes. Stepholt supports apps across iPhone, iPad and Android devices, including store submissions, updates, testing, bug fixes and ongoing product improvements.
Some fixes can be made without a store release, but native code changes require a new build. Apple and Google control their own review, approval and staged rollout processes.
Apple apps are managed under the Stepholt Ltd developer account, shown as stepholt-ltd. Android apps are managed through the Stepholt Google Play developer account.
Need help now?
Send the details and let the Stepholt team investigate.
The more clearly you describe the device, app and steps that caused the issue, the faster we can understand what needs to happen next.