Case Study

San Carlo

A complete redesign of the San Carlo digital experience, bringing together a bespoke WordPress website, companion mobile app and seamless SevenRooms integration while carefully evolving an iconic hospitality brand.

2025 Hospitality, Restaurants & Luxury Dining
Overview

Working closely with the San Carlo team in Manchester, Stepholt designed and developed a completely bespoke WordPress website alongside a matching mobile app experience. The project wasn't simply about creating a new website—it was about translating a refreshed brand identity into a premium digital experience whilst respecting decades of recognition that customers already associated with the San Carlo name.

Problem

Modernising an iconic hospitality brand

San Carlo wanted to refresh its digital presence while introducing a redesigned mobile app that felt consistent across every customer touchpoint. During the design process the visual direction evolved several times, with discussions around removing the long-established teal colour palette before ultimately reintroducing elements of it to preserve the brand's recognisable identity. Because the branding was being developed externally, the challenge became interpreting and applying those assets consistently throughout both the website and mobile application while maintaining a premium hospitality experience.

Solution

A bespoke digital ecosystem built around the guest experience

Stepholt designed and developed a completely bespoke WordPress platform together with a matching mobile application, ensuring both products shared the same visual language and customer journey. Working alongside the San Carlo team, multiple design iterations were produced before arriving at the final solution that balanced modern UX with established brand recognition. A bespoke SevenRooms integration streamlined restaurant bookings while custom interactions and subtle animations helped elevate the experience throughout the site. One of the standout details was a bespoke loading animation featuring pasta twisting around a fork, reinforcing the personality of the brand through even the smallest moments of the user journey.

Results

A premium digital experience that reflects the San Carlo brand

The finished platform provides San Carlo with a modern, responsive website that works seamlessly alongside its companion app while maintaining the premium feel expected from one of the UK's best-known restaurant groups. The SevenRooms integration creates a frictionless booking journey, while bespoke animations, refined interactions and thoughtful UX improvements deliver a polished experience from the first page through to reservation.

Experience

Luxury hospitality, designed digitally

Every interaction was designed to reflect the quality of the San Carlo dining experience, from bespoke animations and responsive layouts to integrated restaurant bookings and a matching mobile application.

San Carlo desktop view San Carlo mobile view San Carlo app view
Project highlights
Bespoke WordPress Development Mobile App Design SevenRooms Integration Hospitality UX Restaurant Booking Journey Custom Animations Brand Collaboration Responsive Design

Technology

WordPress PHP JavaScript SevenRooms API Responsive Design Custom CMS

Services

UX Design UI Design WordPress Development App Design Hospitality Development API Integration Brand Implementation
Testimonial
Working collaboratively throughout multiple design iterations allowed us to create a digital experience that respected the San Carlo brand while introducing a more modern, premium customer journey.
Conclusion

More than a website redesign

The San Carlo project demonstrates how digital design should evolve alongside an established brand rather than replace it. Through close collaboration, bespoke WordPress development, mobile app design and SevenRooms integration, the project delivered a connected digital experience that feels unmistakably San Carlo while providing a platform ready for future growth.

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