These terms apply to mobile applications designed, developed, published or supported by Stepholt, unless an individual App provides additional or replacement terms.
ImportantSome Apps are operated for a Stepholt client or another named organisation. The relevant app listing or in-app notice identifies the provider. App-specific terms take priority where they conflict with this document.
1. About these Terms
These General App Terms govern use of mobile applications designed, developed, published or supported by Stepholt Ltd for Apple and Android devices. “App” means the particular application you use, including its features, content, updates and related services.
“We”, “us”, “our” or “App Provider” means Stepholt Ltd where Stepholt operates the App, or the client, brand or organisation identified in the app store listing or in-app information where that organisation operates it.
App-specific terms, membership rules, competition rules or purchase conditions take priority where they conflict with this document.
2. Who provides the App
Stepholt may act as publisher, developer, technical service provider or support provider. For client-owned Apps, the named client may be the contracting party while Stepholt supplies technical services on its behalf.
The Apple developer name may appear as stepholt-ltd, and the Google Play developer name may appear as Stepholt. A store publisher name does not necessarily mean Stepholt controls every feature, transaction or item of personal data within a client-owned App.
Stepholt Ltd
Blue Tower, Blue, MediaCityUK, Salford Quays, Manchester M50 2ST, United Kingdom
Registered in England and Wales. Company number 17283481.
Email: hello@stepholt.com
App support: https://stepholt.com/app-support/
3. Eligibility and accounts
You must have legal capacity to agree to these terms and meet any age, membership, employment, invitation or subscription requirements shown in the App.
You must provide accurate information, keep it reasonably up to date and only create an account for yourself unless authorised to act for another person or organisation. Verification, invitation or administrator approval may be required.
4. Licence to use the App
Subject to these terms, the App Provider grants you a limited, personal, revocable, non-exclusive and non-transferable licence to install and use the App on compatible devices you own or control.
This does not transfer ownership of the App, source code, branding, content, designs or intellectual property. Apple App Store and Google Play terms may also apply.
5. Acceptable use
You must not:
- use the App unlawfully, fraudulently, abusively or to harm another person;
- attempt unauthorised access to accounts, systems, data or administration;
- introduce malware, scraping tools, automated attacks or disruptive code;
- reverse engineer or extract source code except where law expressly permits;
- circumvent security, subscriptions, access controls or feature restrictions;
- impersonate another person or misrepresent authority;
- upload unlawful, infringing, threatening, discriminatory, defamatory or exploitative content;
- send spam or deceptive communications; or
- use App content or data to train commercial automated systems without written permission.
6. User content and community features
Some Apps allow profiles, posts, reviews, messages, photographs, videos or comments. You retain ownership of your content.
By submitting content, you grant the App Provider a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display it only as reasonably needed to operate, secure, promote and improve the relevant service.
You must have the rights and permissions needed to upload content. We may moderate, restrict or remove material that breaches these terms, app rules, law or the rights and safety of others.
7. Purchases, subscriptions and refunds
Some Apps offer subscriptions, digital features, goods, bookings or events. Prices, billing periods, renewal conditions and cancellation options will be shown before purchase.
Where Apple or Google processes payment, billing, cancellation and refunds are generally managed through the relevant store account. Other payments may be processed by a named client, Stripe or another provider.
Deleting an App does not necessarily cancel a subscription. Nothing in these terms limits statutory consumer rights.
8. Third-party services
The App may connect to Apple, Google, payment processors, maps, analytics, authentication, booking, ecommerce, content or other third-party services.
Those services have their own terms and privacy information. We are not responsible for services outside our reasonable control, although reasonable care is taken when selecting and integrating them.
9. Availability, updates and changes
We aim to keep Apps available and functioning but cannot guarantee uninterrupted or error-free operation. Availability can be affected by maintenance, internet connections, devices, operating systems, app stores and third parties.
Features may be updated, replaced, suspended or discontinued for security, legal, technical or service reasons. You may need to install updates or use a supported operating-system version.
10. Security and account responsibility
You must protect passwords, passcodes and device access, and notify support promptly if you suspect compromise. Do not share login credentials.
Biometric login such as Face ID or fingerprint access is partly controlled by your device. Biometric templates are normally managed by the device provider rather than supplied to the App Provider.
11. Intellectual property
The App, software, visual design, trademarks, graphics, databases and App Provider content are owned by or licensed to Stepholt, the applicable client or their licensors.
You may not copy, sell, publish, distribute or commercially exploit them except as expressly allowed or with written permission.
12. Disclaimers
Unless expressly stated, an App does not provide legal, medical, financial, emergency or other regulated professional advice.
Do not rely on an App as the sole means of storing irreplaceable information or obtaining emergency assistance. Information supplied by users, clients or third parties may not always be complete, current or accurate.
13. Liability
Nothing excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or breach of rights that cannot legally be excluded.
For consumers, the App Provider is responsible for foreseeable loss caused by breach of these terms or failure to use reasonable care and skill. It is not responsible for unforeseeable loss, business loss arising from personal use, or loss caused by failure to follow reasonable instructions or install essential updates.
Business use may be governed by a separate agreement.
14. Suspension and termination
You may stop using the App at any time, but account or subscription cancellation may require separate steps.
Access may be restricted or suspended where reasonably necessary to investigate security concerns, prevent harm, comply with law or address a serious or repeated breach.
15. Children and younger users
Apps not specifically designed for children are not intended for anyone below the minimum age shown in the App or store listing. Parent, guardian, school, club or organisational approval may be required.
Where an App is likely to be accessed by children, extra safeguards, age-appropriate information and restricted features may apply.
16. Privacy
The General App Privacy Policy explains how personal information may be used across Stepholt-developed Apps. Each App may also provide app-specific privacy information describing its exact practices and responsible controller.
Only enable optional device permissions where you are comfortable with the stated purpose.
17. Governing law
These terms are governed by the laws of England and Wales unless mandatory consumer law in your home country provides otherwise.
If any provision is unenforceable, the remaining provisions continue to apply.
